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Job #: 19-01236

Job Title: IT Service Analyst
Location: Surrey, British Columbia
Length of Assignment: Full time, Permanent
Salary: $55,000 – $65,000 + bonus + benefits 

Responsibilities: 

  • Respond to telephone calls, e-mails, and other requests for technical support
  • Focus on customer service and demonstrate courteous and professional behavior
  • Ability to manage and prioritize multiple tickets and tasks in a fast-paced environment
  • Demonstrate a consistent sense of urgency and follow-up on open issues to ensure a satisfactory and timely resolution is achieved as defined within the Service Level Agreement

Qualifications:

  • Post Secondary education in Information Technology is a strong asset
  • 3+ years of related experience is required
  • Strong customer service acumen; supporting internal clients
  • Previous experience with troubleshooting a variety of desktop and mobile hardware, and related technologies and applications
  • Ability to work effectively as a part of a team
  • Effective communication skills both written and verbal

If you meet the above qualifications, please submit your resume.

Please note that while we appreciate all applications, only those being considered will be contacted.

Please submit resume to: info@Strategy-Group.ca